Return and Exchange Policy
At Sweet Spot, we want you to be completely satisfied with your purchase. That's why we offer a hassle-free 7-day return and exchange policy, ensuring your peace of mind when shopping with us.
Returns
If for any reason you are not satisfied with your purchase, you may return the item(s) within 7 days from the date of delivery for a full refund. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
Exchanges
Need a different size or color? We're happy to exchange your item(s) within 7 days of delivery. Simply contact our customer service team to initiate the exchange process. The item(s) must be unused, in its original packaging, and in a resalable condition.
How to Initiate a Return or Exchange
- Contact Us: Reach out to our customer service team at [Contact Information] within 7 days of receiving your order.
- Provide Details: Please provide your order number and details of the item(s) you wish to return or exchange.
- Packaging: Pack the item(s) securely in the original packaging.
- Return Shipping: You are responsible for the return shipping costs, except in cases where the return is due to our error or a defective product.
- Refund or Exchange: Once we receive the returned item(s) and verify their condition, we will process your refund or exchange promptly.
Conditions
- Items must be returned or exchanged within 7 days of delivery.
- Items must be unused, in their original packaging, and in the same condition as received.
- We reserve the right to refuse returns that do not meet these criteria.
Refund Policy
At Sweet Spot, we strive to provide you with the highest quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.
Eligibility
You may request a refund under the following circumstances:
- Damaged or Defective Products: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or offer a full refund, including any shipping charges.
- Incorrect Item Received: If you receive an item that is different from what you ordered, we will issue a refund or exchange the item at no additional cost to you.
How to Request a Refund
- Contact Us: Place a refund request on the website by choosing a reason.
- Provide Details: Please provide your order number and details of the item(s) you wish to return for a refund.
- Return Process: Pack the item(s) securely in the original packaging and item shall be picked from your doorstep. You are responsible for the return shipping costs.
- Refund Processing: Once we receive the returned item(s) and verify their condition, we will process your refund promptly & should reflect within 5-10 business days. Refunds will be issued to the original method of payment.
Exceptions
- We cannot accept returns or issue refunds for items that have been used, washed, or altered in any way.
- Clearance or final sale items are not eligible for return or refund unless they are damaged or defective.
NOTE : Due to intimate nature and hygiene concerns, inner wears cannot be returned or exchanged.